Shipping policy
At UrbanNest, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy before placing an order.
Order Processing
Orders are processed within 1–3 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
Canada: 7–15 business days
United States: 7–15 business days
International: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may be delayed due to customs processing, severe weather, carrier delays, or other circumstances beyond our control.
Shipping Rates
Shipping charges are calculated at checkout based on your delivery location and the products ordered.
Any promotions for free shipping will be clearly displayed on our website when available.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (where available). Tracking information may take 24–72 hours to become active.
Multiple Shipments
As we work with multiple suppliers and warehouses, your order may arrive in separate packages. You will receive tracking information for each shipment, if available.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
UrbanNest is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery time, please contact us and we will work with the shipping carrier to investigate.
UrbanNest is not responsible for shipping delays caused by:
Customs inspections
Severe weather
Carrier service interruptions
Holidays
Events beyond our reasonable control
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include:
Your order number
Photos of the damaged item(s)
Photos of the shipping packaging
We will review your claim and provide an appropriate resolution as quickly as possible.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact our customer support team through the contact information provided on the UrbanNest website.